Refund Policy

Cancellations, Returns, and Product Warranty

Cancellations

The Client has the option to cancel their order within a period of 14 days after order validation and prior to its delivery or shipment.
Any return must be subject to the agreement and acceptance of the Seller, notified via email or through the contact form on the website, prior to their shipment.

Returns

The Client has a period of 14 days from the receipt of their order to request a return. In this case, the Client has the option to return the order partially or in its entirety without providing a justification, provided that the product(s) have not been unpacked and/or used.
In the event of receiving a damaged package, the Client is requested to inform the Seller as soon as possible. The Seller also requires a photo/video of the damaged package before and after opening it, in order to have evidentiary elements.

The return costs are covered by the Seller.
The Seller will provide the Client with a prepaid shipping label for the return or any other means to facilitate the return process.
The Client must make the return within a period of 7 business days.

Warranty

The company does not provide any warranty regarding the compliance of the Site with local regulations that may apply if the Client accesses it from countries other than where the Seller is located.
Regarding the warranty of the Products, the applicable legal and regulatory provisions, both French and European, concerning sales to consumers are applicable.

As such, the Client has:

- Warranty for hidden defects, with the warranty period starting from the date of discovery of the hidden defect.
- Legal warranty of conformity, protecting the Client against any potential deficiencies in a product, in accordance with Article L.217-4 of the French Consumer Code. The Seller undertakes to deliver a product that is in conformity with the contract.

In both cases, the burden of proof of the defect lies with the Client. This proof can be provided through photographs, videos, or any other means that establish the condition of the product. It is strongly recommended for the buyer to keep all relevant documentation and take necessary measures to document the condition of the product upon receipt, in order to facilitate any subsequent claims related to hidden defects or non-conformity.

No fees are charged to the Client for the replacement, repair, resolution, or refund of the contract, except for postal delivery fees, which must be reimbursed within 14 days.

Right of Withdrawal and Withdrawal Period

Withdrawal

In accordance with Article L.221-18 of the Code de la Consommation, the Client has a period of fourteen (14) calendar days to exercise their right of withdrawal from the conclusion of a contract or from the receipt of the package. This right also applies to discounted, used, or clearance Products. The right of withdrawal will only apply if the Client has not used the ordered Products. Any unpacked, damaged, or used Product by the Client will not be eligible for their right of withdrawal. Exercising the right of withdrawal after sending the ordered Product(s) will require a return to the Seller, and the return costs will be borne by the Seller.

To exercise their right of withdrawal, the individual Client shall send a written declaration by email to the contact details provided in these Terms and Conditions.
The Seller provides its Clients with a model withdrawal form, which is formulated as follows:

"To the attention of CEINTE,

Ordered on: XXX

Received on: XXX

Consumer's name: XXX

Consumer's address: XXX

Date: XXX

In accordance with Article L. 221-18 of the Code de la Consommation, I am exercising my right of withdrawal.
Consumer's signature: XXX"

Refund

The Seller will proceed with the refund within 14 days in accordance with Article L. 121-21-4 of the Code de la Consommation, starting from the day the Client exercised their right of withdrawal, and upon receipt of the Products if the shipment has already taken place. The refund will be made using the same method used by the Client for the initial transaction, including to the PayPal account associated with the transaction. The Seller will make reasonable efforts to ensure that the refund is made as soon as possible. The refund timeframe may vary depending on PayPal's own processing time and internal procedures. Similarly, the refund timeframe depends on banking processes and will be processed as soon as possible, following the practices of banking institutions.

[Excerpt from the terms and conditions]

We kindly advise you to read the full terms and conditions.