Terms and Conditions of Sale and Use

Scope

These conditions apply to all uses of the website www.ceinte.store by individuals or legal entities who are of legal age and/or legally capable.

This document applies, without restriction or reservation, to all sales concluded between the Parties in France and abroad. No specific conditions can prevail over these General Terms and Conditions of Sale and Use unless there is a formal exception in writing signed by the Client and the Seller. If any provision of these general terms and conditions of sale is found to be null or void, the other provisions shall not be affected.

The general terms and conditions of sale (GTC) are translated for informational purposes in order to make them accessible to our entire clientele. This translation of the GTC is provided solely to facilitate understanding of the document, but it has no legal value. Please note that the GTC are written in French and that French law applies. In case of any discrepancies or inconsistencies between the translation and the French version, the French version shall prevail.

Any use of the website implies that the User has read and agrees to these general terms and conditions. Prior to validating any order, the User must acknowledge that they have read and accepted the General Terms and Conditions of Sale and Use (GTCU). In this regard, no handwritten signature will be required. In any case, the GTCU are accessible at any time on the website. The Seller also reserves the right to make modifications to these terms and conditions in order to adapt them to the sales and operation methods of the website and/or a Product at any time. The modifications will take effect upon their publication online. Therefore, we encourage you to regularly consult the terms and conditions to stay informed of any potential changes.

Glossary

Client : Any individual or legal entity who has a personal account on the website or makes a purchase on the site.

Designation of the sales platform : www.ceinte.store.

Professional : Supplier of products or services intended for sale on the website.

Product : Any item for sale on the website and listed in the catalog.

User : Any person who visits the website and/or requests the creation of a personal account.

Content : All information, texts, images, videos, graphics, data, hyperlinks, and any other element present on the website. This term includes everything that is accessible and viewable by users of the site.

Identification of the Seller and the Website

Seller

The Seller is the sole proprietorship CEINTE - FIFATIN HOUETO, located at 41 rue de la Découverte, CS 37621, 31676 LABEGE, OCCITANIE, FRANCE.
SIREN number: 907 794 234
VAT number: FR44907794234

The Seller can be contacted:

- By email at the following address: hello@ceinte.store
- By postal mail at the following address: 41 rue de la Découverte, CS 37621, 31676 LABEGE, OCCITANIE, FRANCE.

Website

The website www.ceinte.store is published by CEINTE - FIFATIN and is hosted by Hostinger International Ltd, 61 Lordou Vironos Street Larnaca, 6023 Cyprus, VAT Reg #: CY10301365E.
The host can be reached through the following link: https://www.hostinger.fr/contact

Access to the website is free and open to any User with an internet connection. All costs incurred by the User to access the service (computer equipment, software, internet connection, etc.) are entirely at their own expense.

The aforementioned sole proprietorship is the Data Compliance Manager.

Purpose

The Seller engages in the sale of bags and fashion accessories.

The Seller is not involved in the manufacturing of the products and solely operates as a reseller. In the performance of its services, the Seller also reserves the right to engage other external professionals such as technical support services, cloud service providers, logistics partners, marketing service providers, and legal advisors to ensure optimal service delivery. The Client expressly accepts and acknowledges this possibility of collaboration with external professionals.

Prices

Prices are freely set by the Seller. The prices in effect on the day of the order and communicated by the Seller are applicable.

Total Order Amount

The total amount is indicated to the Client prior to the validation and payment of their order.

Currencies and Taxes

The prices are in euros and are indicated inclusive of all applicable taxes (VAT) when the collection of taxes in the relevant country is the responsibility of the Seller. As for taxes collected directly by the customs services of the destination country, they are not the responsibility of the Seller, and the Seller will indicate the total amount of the order excluding taxes (excluding VAT). It is the responsibility of the Client to inquire about the taxation procedures for purchasing goods in their own country from the relevant authorities.
The Client is responsible for being aware of and understanding the fees charged by their own bank when using their payment method, as well as the fees associated with any currency conversion made during the payment. The Seller disclaims any responsibility for the fees incurred by the Client in connection with these banking operations or currency conversion.

Payment Terms

The Client selects their payment method at the end of the order and has the option to pay by:

- Credit card via PayPal, without the obligation to create an account beforehand;
- PayPal through the Client's existing PayPal account, which allows payment by card and, in certain situations, payment in 4 installments at no additional cost.

We accept payments through PayPal, a third-party payment service provider. Please note that PayPal is an independent provider, and we disclaim any responsibility regarding the fees, policies, or technical issues related to the services provided by PayPal. The use of PayPal is subject to PayPal's terms and conditions and the user's responsibility for transactions made using this payment method.

Order with Payment Obligation

Full payment of the invoice by the Client is required prior to the execution of the order by the Seller. Placing an order implies an obligation to make payment. The transaction is considered null and void in the absence of payment through the methods proposed in these Terms and Conditions. No late payment will be penalized in the sense that the absence of payment results in the absence of a concluded contract.

Provisions Regarding Products and Orders

Products

Products refer to the items listed or cataloged by the Seller, as well as those offered through other channels such as social media, which are available to the Client.

Purchases and Orders

Quotations

Any purchase or order of one or more Product(s) by a Client may be subject to a personalized quotation upon request. This request must be made by the Client via email.

The quotation, valid for 7 days, will be established based on the Client's request and will provide detailed information on the designation of the Product(s), potential design and delivery times, desired quantities, unit price, total price, and any additional fees that may apply. It must be accepted by the Client prior to the validation of an order. The Client's acceptance must be unambiguous and provided in writing via email, and has to be confirmed by payment of the quotation through the means provided by the Seller.

Pre-orders

The Seller offers the option to place pre-orders prior to the commencement of commercialization of a Product or in the event of product launch, temporary unavailability, or stock shortage of one or more potential references. The Client will be provided with all relevant information regarding the Product(s) and an estimated delivery date. Any delays will be promptly notified to the Client.

Reservations and Waiting List

Reservation Process : The reservation process applies only to handmade products labeled "Handmade" on the website. Handmade products can be reserved for purchase during a specific month by signing up on one of the waiting lists available on our website. This registration does not require any financial transaction and does not commit the buyer to make a payment.

Made-to-Order Creation : Reserved products will be created upon request, in the chronological order of sign-ups on the corresponding waiting lists. The Seller undertakes to contact customers who have reserved a product as soon as it is ready for dispatch. The product must be paid for by the Client before shipment.

Production and Delivery Times : Production times vary depending on the nature of the product and demand. The Seller undertakes to inform customers of the estimated lead times upon confirmation of the reservation. Products will be shipped upon completion, according to the delivery terms agreed upon with the customer.

Order Process

All orders are placed on the website and paid through the Paypal platform. The customer will have access to all information regarding the Products, their description, and reference before finalizing the order. The order process is as follows:

- Selection of the desired Product(s) available on the Website and adding the product(s) to the online shopping cart.
- After the selection and before finalizing the order, the customer can review the shopping cart and see the summary of the desired Products, the unit price of each item, any delivery fees, and the total amount. They have the option to add or remove items.
- The customer then provides the delivery information and selects the preferred payment method.
- The order is validated once the payment is accepted. The customer receives all the information related to the confirmation of their order.

The customer has access to all legal information contained in the general terms of sale and use (which can be consulted at any time) and expressly acknowledges that placing an order is equivalent to accepting these terms and conditions.

Delivery

Delivery takes place in accordance with the information provided to the Client or selected by the Client at the time of their order.

Delivery Times

The Products are shipped by a third-party service that will provide the Seller with all the information related to the tracking of the delivery once the order has been shipped. Upon receiving this information, the Seller will forward it to the Client. The Seller is committed to respecting the announced delivery times. Any delay in the preparation and shipment of the order will be notified to the Client via email or phone. According to Article L.216-1 of the Code de la Consommation, the delivery will take place within a maximum of 30 days from the date of the order.

Delivery Process

The production of items available on the website is initiated upon order placement. The production process takes approximately 3 business days.
Shipping is carried out once the order is ready. The items in the order may arrive in separate packages on different dates.
Delivery takes approximately 15 business days.
Therefore, the standard delivery timeframe for the package can extend up to 4 calendar weeks under normal delivery conditions. The client is kept informed throughout the delivery process regarding the progress of their package. However, only express shipping services offer detailed tracking.

Delivery Zones and Rates

The Seller offers delivery to 21 European countries (Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden) and the United States at a standard flat rate of 6€ for purchases under 150€. Beyond 150€, delivery is free.
Express delivery is also available at the rates indicated below.

For most remote or special territories within these countries (e.g., Reunion Island for France, Hawaii for the United States, Faroe Islands for Denmark, etc.), only express delivery is available. If these destinations are not listed as delivery options, the Seller can be contacted for more detailed information. The Seller reserves the right, free of charge, to offer certain additional services, such as verifying the possibility of delivering to a country or territory not usually served or with special status. However, it is expressly agreed that the provision of such services is subject to various limitations and conditions, including the risk of impossibility to operate in said country/territory. The Seller disclaims any responsibility in case of inability to deliver to a specific area that is not originally part of the proposed countries listed above. The Seller reserves the right to refuse or suspend the provision of the complimentary information service at any time, without prior notice or justification. Clients understand and accept that the availability of this complimentary service does not imply any contractual obligation on the part of the Seller and is provided at its sole discretion. It is recommended for Clients to consult the information provided by the Seller or contact them directly to obtain accurate information on the availability of delivery in specific areas.

If a Client from these territories places an order and makes a payment after selecting the wrong delivery destination (e.g., "France" instead of "Reunion Island"), the processing of that order will remain on hold until the Seller provides an adjusted invoice based on their geographic location. This invoice will reflect the specific delivery fees associated with these territories.

Express delivery is carried out via DHL or any other carrier if DHL is unavailable for 30€.
Express delivery also provides detailed tracking information.

Cancellations & Returns

Cancellations

The Client has the option to cancel their order within a period of 14 days after order validation and prior to its delivery or shipment.
Any return must be subject to the agreement and acceptance of the Seller, notified via email or through the contact form on the website, prior to their shipment.

Returns

The Client has a period of 14 days from the receipt of their order to request a return. In this case, the Client has the option to return the order partially or in its entirety without providing a justification, provided that the product(s) have not been unpacked and/or used.
In the event of receiving a damaged package, the Client is requested to inform the Seller as soon as possible. The Seller also requires a photo/video of the damaged package before and after opening it, in order to have evidentiary elements.

The return costs are covered by the Seller.
The Seller will provide the Client with a prepaid shipping label for the return or any other means to facilitate the return process.
The Client must make the return within a period of 7 business days.

Warranty

The company does not provide any warranty regarding the compliance of the Site with local regulations that may apply if the Client accesses it from countries other than where the Seller is located.
Regarding the warranty of the Products, the applicable legal and regulatory provisions, both French and European, concerning sales to consumers are applicable.

As such, the Client has:

- Warranty for hidden defects, with the warranty period starting from the date of discovery of the hidden defect.
- Legal warranty of conformity, protecting the Client against any potential deficiencies in a product, in accordance with Article L.217-4 of the French Consumer Code. The Seller undertakes to deliver a product that is in conformity with the contract.

In both cases, the burden of proof of the defect lies with the Client. This proof can be provided through photographs, videos, or any other means that establish the condition of the product. It is strongly recommended for the buyer to keep all relevant documentation and take necessary measures to document the condition of the product upon receipt, in order to facilitate any subsequent claims related to hidden defects or non-conformity.

No fees are charged to the Client for the replacement, repair, resolution, or refund of the contract, except for postal delivery fees, which must be reimbursed within 14 days.

Right of Withdrawal and Withdrawal Period

Withdrawal

In accordance with Article L.221-18 of the Code de la Consommation, the Client has a period of fourteen (14) calendar days to exercise their right of withdrawal from the conclusion of a contract or from the receipt of the package. This right also applies to discounted, used, or clearance Products. The right of withdrawal will only apply if the Client has not used the ordered Products. Any unpacked, damaged, or used Product by the Client will not be eligible for their right of withdrawal. Exercising the right of withdrawal after sending the ordered Product(s) will require a return to the Seller, and the return costs will be borne by the Seller.

To exercise their right of withdrawal, the individual Client shall send a written declaration by email to the contact details provided in these Terms and Conditions.
The Seller provides its Clients with a model withdrawal form, which is formulated as follows:

"To the attention of CEINTE,

Ordered on: XXX

Received on: XXX

Consumer's name: XXX

Consumer's address: XXX

Date: XXX

In accordance with Article L. 221-18 of the Code de la Consommation, I am exercising my right of withdrawal.
Consumer's signature: XXX"

Refund

The Seller will proceed with the refund within 14 days in accordance with Article L. 121-21-4 of the Code de la Consommation, starting from the day the Client exercised their right of withdrawal, and upon receipt of the Products if the shipment has already taken place. The refund will be made using the same method used by the Client for the initial transaction, including to the PayPal account associated with the transaction. The Seller will make reasonable efforts to ensure that the refund is made as soon as possible. The refund timeframe may vary depending on PayPal's own processing time and internal procedures. Similarly, the refund timeframe depends on banking processes and will be processed as soon as possible, following the practices of banking institutions.

Liability

The Seller's liability cannot be held in any case if the Client fails to comply with the obligations stated in these Terms and Conditions. The Seller's liability also cannot be held in the event of misuse of the purchased Product(s), any modifications made to the features or intended use of the Product(s), or for any cause beyond the Seller's control. Any delay in the delivery of the order due to a cause that is external to the Seller and beyond their control cannot be attributed to them.

For any action taken by the Client against the Seller regarding the manufacturing of the Product(s), their packaging, and storage (except those stored by the Seller), an intervention or warranty claim with the manufacturer(s), supplier(s), or other parties will be carried out.

Intellectual Property

In accordance with Article L122-4 of the Code de la Propriété Intellectuelle, "any representation or reproduction, in whole or in part, made without the consent of the author or their rights holders, is unlawful. The same applies to translation, adaptation, transformation, or reproduction by any means." The Client only has the right to use the Products, their content, and all elements, whether visual or auditory, texts, layouts, illustrations, photographs, documents, as well as all elements made available to them, in accordance with their intended use, instructions, usage guidelines, and applicable legal and regulatory provisions.

The Seller retains all copyright and industrial and intellectual property rights related to the brand, products, designs, models, photos, catalogs, and technical documentation, which may not be copied, reproduced, or reused without their prior express written authorization. Failure to comply with these provisions may result in legal action. The majority of the photos on the Site are owned by the company, while other photos are obtained from platforms offering freely accessible content without copyright restrictions.

Force Majeure

The Seller's liability shall not be invoked if the non-performance or delay in the performance of any of its obligations described in these general terms and conditions arises from a case of force majeure as defined in Article 1218 of the Code Civil.

Applicable Law and Jurisdiction

These general terms and conditions are subject to French law. French law and French courts shall have jurisdiction in the event of any dispute or litigation between the Parties.
In order to establish an amicable mediation process, following an initial attempt to resolve the dispute between the seller and the client, the client has the option to resort to the online dispute resolution platform accessible via the following link:
https://entreprendre.service-public.fr/vosdroits/R48100

As part of the amicable resolution of disputes, the seller also provides the client with access to a private mediator. In accordance with Article L.612-1 of the Code de la Consommation, the use of a private mediator is proposed to the parties in the event of a dispute that has not been resolved amicably.

Customer/Seller CONTRACT

Contract

Between

Sole Proprietorship FIFATIN HOUETO,
located at 41 rue de la Découverte CS 37621 31676 LABEGE OCCITANIE FRANCE, with SIRET number 704 794 234 000 19,

hereinafter referred to as "The Seller,"

On the one hand,

And

The Individual Customer

Mr./Mrs. [TO BE FILLED] residing at [TO BE FILLED],

Hereinafter referred to as the "Customer,"

On the other hand,

Collectively referred to as "The Parties,"

IT HAS BEEN AGREED AS FOLLOWS:


Preliminary

The seller is engaged in the sale of bags and fashion accessories.

Title: Contract

Object

The purpose of this Contract is to define the conditions and terms of production, sale, and delivery of the Seller's Products to the Customer.

The Seller may engage external professionals, which the Customer accepts and acknowledges.

The Parties agree on the sale of the following references according to the defined rates:

[List the Products/References/Quantities/Unit Price and/or Total]


Ordering Process

The Customer may place an order by email.

The Customer has the option to partially or fully return the order without justification, provided that the product(s) have not been unpacked, used, or damaged.

The Customer has a period of 14 days from the receipt of the order to request a return. Alternatively, if applicable, the Customer has a period of 14 days from the date of the order to exercise their right of withdrawal.

Any return must be subject to the prior agreement and acceptance of the Seller before being shipped.

The return costs are borne by the Seller, and the return shipment must be made within a maximum of 7 working days.


Rates and Payment Terms

In consideration of the Product(s) subject to this Contract, the Customer shall pay the amount of [AMOUNT] € excluding taxes, i.e., [AMOUNT] € including taxes. The said amount must be paid upon receipt of the invoice.

Payment shall be made by:

- Credit card via PayPal

- 4 installments without fees via PayPal

- PayPal


Contract Duration

This Contract is concluded for a fixed term, commencing on the date of Contract signing and ending upon the completion of the agreed sale between the Parties.


Rights, Obligations, and Commitments of the Parties

The Parties undertake to perform their tasks in accordance with the rules of the art, in the best manner possible, and to comply with the provisions of this Contract in their entirety.

The Seller undertakes to fulfill its commitments, fulfill the order(s), adhere to the announced deadlines, and promptly notify the Customer of any delays or anomalies. The Seller commits to ensuring optimal quality of its Products. The Seller's liability for the Products sold to the Customer is limited to the extent of applicable legal and regulatory provisions and is limited to the amounts of the Sold Products. However, the Seller shall not be held liable for any damages or incidents that may occur due to the Customer's non-compliant use or storage conditions. The Seller's liability cannot be engaged in case of modification of the Products by the Customer or a third party. The Customer's liability may be invoked if the damage or incident is attributable to their actions or in case of shared responsibility.

For any action taken by the Customer against the Seller regarding the manufacturing, packaging, and storage of the Product(s) (except those stored by the Seller), an intervention or warranty claim with the manufacturer(s), supplier(s), or other parties will be pursued.

The Customer acknowledges that the Seller is the exclusive supplier of the Products mentioned in this contract. This exclusivity applies without any geographical limitations. Non-compliance with this exclusivity commitment entitles the Seller to claim compensation for damages suffered and exposes the Customer to legal action.

The Customer, in turn, undertakes to make payment for the order(s) in accordance with the aforementioned provisions. They agree to use the Product(s) as intended and notify the Seller of any anomalies or defects observed.


Intellectual Property and Exploitation Rights

In accordance with Article L122-4 of the Intellectual Property Code, "any total or partial representation or reproduction made without the consent of the author or their successors in title is unlawful. The same shall apply to translation, adaptation, or transformation, arrangement or reproduction by any art or process."

The Customer acknowledges that they possess only a right to use the Product(s) delivered by the Seller, its content, and all elements

, whether visual or auditory, texts, layouts, illustrations, photographs, documents, as well as all elements that may be made available to them under this Contract. The Seller retains all copyright and intellectual and industrial property rights related to trademarks, models, designs, photos, catalogs, and documentation. Any translation, adaptation, transformation, reproduction, or modification without the consent of the Seller is strictly prohibited and may result in legal action against the infringing party.


Termination of the Contract

Termination of the contract generally cannot occur before the end of the sale completed by the Seller, except by mutual express agreement of the Parties. Any breach by one of the parties of its obligations may, at the creditor's discretion, lead to the automatic termination of this Contract. Termination shall occur following the sending of a formal notice by the creditor sent by registered mail with acknowledgment of receipt, which remains without effect, without prejudice to any damages and interests.

Finally, in the event of force majeure as defined in Article 1218 of the Civil Code, the contract shall immediately terminate upon the occurrence of the cause of force majeure, without any liability for the Parties.


Applicable Law and Jurisdiction

This Contract is governed by French Law and falls under the jurisdiction of French courts.

Done at: [TO BE FILLED]

Date: [TO BE FILLED]

Seller's Signature:

Customer's Signature: